FAQ

What is the composition of your candles?

All candles are made from natural wax and natural essential oils. They undergo security tests and have the appropriate certifications.

How fast is delivery?

Normally delivery takes up to 3-5 working days, in rare cases up to 7-14 days. Some products have express delivery 1-2 days. For wholesale purchases and if the desired quantity of the product is not in stock, it may take from 21 to 40 business days.

What is your return policy?

We offer a 14 day return policy. You can return or exchange the product. Please note that the original box must not be opened or damaged and the protective film must not be removed. To initiate a return or exchange, send a message to info@keilabeila.shop. To initiate the process, you will need your order number, which you can find in the order confirmation email.

What should I do if I received a damaged product?

All products are thoroughly checked for any damage before shipping. If you still receive a damaged product, please take photos of the damaged item and send them along with your order number to the email address info@keilabeila.shop. We will process your request within 48 hours and inform you of further steps.

What should I do if I want to cancel or change my order?

We try to process orders very quickly, but please email us at info@keilabeila.shop and we will see what we can do.

When can I expect a refund?

It may take up to two weeks for us to receive and process your return at our warehouse. We will send you a refund notification by email once we have processed the refund.

Does Keilabeila offer discount codes or vouchers?

At keilabeila, we work every day to offer you high-quality candles and diffusers that bring you beauty and exquisite scents. From time to time we have discounts and larger sales, so don't forget to sign up for our newsletter so you don't miss out on special offers! We always offer free shipping. No coupon code is required!